Effective September 4, 2026.
The short version
| Return window | 30 days from the delivery date |
|---|---|
| Condition required | Unworn, unwashed, tags intact |
| Restocking fee | None |
| Return shipping — our error | We pay, prepaid label provided |
| Return shipping — change of mind | You pay |
| Returns go to | Phoenix, Arizona, United States |
| Refund processing | 5-7 business days after we receive and inspect |
| Refund method | Original payment method |
If something is wrong with the shirt
If your shirt arrives misprinted, defective, or damaged in transit, or if we sent the wrong item, we cover the whole thing. You get a prepaid return label at no cost to you, and your choice of a replacement or a full refund including the original shipping charge.
Email support@modavenpteltd.store with your order number and photographs of the shirt and the shipping bag. For transit damage, please write within seven days of delivery so the carrier claim window is still open. For a misprint or a manufacturing defect, you have the full 30 days.
Do not ship anything back before you hear from us. In some cases we will simply reprint the shirt and tell you to keep or donate the first one, because shipping a defective garment across the country helps nobody.
If you changed your mind or ordered the wrong size
You can still return it within 30 days of delivery, unworn, unwashed, with tags intact. Two things to know before you do:
- You pay the return shipping. Every shirt is printed for one specific order and cannot be sold to anyone else, so we cannot absorb both the print cost and two-way freight.
- The original shipping charge is not refunded. You are refunded the price of the shirt.
There is no restocking fee.
How to return something
- Email us first. Write to support@modavenpteltd.store with your order number and which shirts you are returning. Do not send a package without doing this — an unannounced return has no way to be matched to an order and may sit unidentified for days.
- Wait for your return authorization. We reply within 24 business hours with a return number and instructions. If the return is our error, your prepaid label comes with that email.
- Pack the shirt with the return number written on the outside of the package. The shirt should be unworn, unwashed, and have its tags on.
- Ship it to the Phoenix address below and send us the tracking number. Keep proof of postage until your refund lands.
Who pays what
| Situation | Return shipping | What you get back |
|---|---|---|
| Misprinted or defective shirt | We pay, prepaid label | Replacement or full refund including original shipping |
| Damaged in transit | We pay, prepaid label | Replacement or full refund including original shipping |
| Wrong item sent | We pay, prepaid label | Correct shirt sent, or full refund including original shipping |
| Wrong size ordered | You pay | Price of the shirt |
| Changed your mind | You pay | Price of the shirt |
Exchanges
We do not process direct exchanges. Because every shirt is printed to order, there is no stock to swap from. Return the shirt for a refund and place a new order for the size or color you want. If the reason for the exchange is our error, tell us and we will simply print the correct shirt and send it — no second payment.
What cannot be returned
- Shirts that have been worn or washed
- Shirts with the tags removed
- Gift cards
- Anything sent back after the 30-day window has closed
If a returned shirt arrives worn, washed, or outside the window, we will contact you before doing anything and offer to ship it back to you at your cost rather than quietly keeping it.
Cancelling an order
Email us within 12 hours of placing an order, and before it has entered production, and we will cancel it and refund you in full. After a shirt goes on the press we cannot stop it, and a printed shirt cannot be sold to anyone else, so cancellation is no longer possible at that point.
How refunds are issued
Once your return arrives, we inspect it and process the refund within 5-7 business days. Refunds go back to the payment method you used at checkout — we cannot refund to a different card or to store credit unless you ask for store credit specifically.
After we issue the refund, your bank or card issuer takes a further 3-10 business days to post it to your account. That part is outside our control. If the refund has not appeared 10 business days after we confirmed it, email us and we will send you the transaction reference to give your bank.
Where to send returns
JENNIFER ANN CHAGOLLA FUNY LLC
Returns — Modaven
17425 N 19th Ave, Apt 2206
Phoenix, AZ 85023
United States
This is a U.S. address. You will never be asked to ship a return outside the United States. Please do not send a return without a return authorization number written on the package.
Your rights
Nothing in this policy limits any right you have under the consumer protection laws of your state, and nothing here restricts the authority of the Federal Trade Commission or your state Attorney General.