Order Tracking

How to track your order

When your order ships you will receive an email containing a tracking number and a link. That email is sent to the address you used at checkout. The carrier is named in the email, because our production partner selects the carrier for each shipment based on the destination.

If you created an account at checkout, you can also see tracking under your account's order history.

The two emails you should receive

Email	When it arrives	What it means
Order confirmation	Within minutes of checkout	We received the order and it is queued for printing
Shipping notification	2-3 business days later	The shirt is printed and has been handed to the carrier

If you did not get the first email, check your spam folder, then email us — a mistyped address at checkout is the usual cause, and we can correct it before the order ships.

Why tracking shows nothing at first

Tracking normally takes 24-48 hours to start updating after you receive the number. The label is created when the package is packed, but the number does not go live until the carrier physically scans the package into its network. An empty tracking page during that window is expected and does not mean anything is wrong.

If tracking has still not moved four business days after you got the shipping email, write to us and we will chase it.

How long the whole thing takes

Printing	2-3 business days
Transit	7-9 business days
Total	9-12 business days

Business days exclude weekends and U.S. federal holidays. Orders placed after 5:00 PM Pacific Time, or on a weekend or holiday, start counting from the next business day.

Tracking says delivered but nothing arrived

Wait 24 hours first — most packages marked delivered turn up within a day in a mailroom, a locker, a side entrance, or with someone else at the address. If it does not appear, email support@modavenpteltd.store within seven days of the delivery scan with your order number. We open a trace with the carrier, and if the package is not recovered you choose between a free reprint or a full refund. The full procedure is in our Shipping Policy.

Nobody will ever ask you to pay a fee

Your order ships from inside the United States, so there are no customs charges and nothing is owed on delivery. If you receive a message asking for a payment to release a Modaven package, it is not from us. Do not pay it — forward it to support@modavenpteltd.store.