Contact
Email is how to reach us
support@modavenpteltd.store
We answer within 24 business hours, Monday through Friday. If you write on a weekend or a U.S. federal holiday, expect a reply on the next business day.
Why there is no phone number
We do not publish a phone number, because we would have to leave it ringing. Modaven is run by one person, and there is no support desk sitting by a phone during U.S. business hours. We would rather tell you that plainly than advertise a phone line nobody is going to answer.
Everything a phone call would cover, email covers faster and leaves you a written record: order changes, sizing questions, damaged deliveries, returns, and refunds.
What to include so we can help on the first reply
- Your order number, if you have one
- The email address you used at checkout
- For a sizing question: your usual size in a standard unisex tee
- For a damaged or misprinted shirt: photos of the shirt and of the shipping bag
Order status
You will receive two emails: one confirming the order, and one with tracking when the shirt ships. Tracking can take 24-48 hours to begin updating after you receive it. That gap is normal and does not mean the package is lost.
Mailing address and returns address
These are the same address:
JENNIFER ANN CHAGOLLA FUNY LLC
17425 N 19th Ave, Apt 2206
Phoenix, AZ 85023
United States
Please do not send a return without emailing us first. A package that arrives with no return authorization has no way to be matched to an order, and it can sit for days before anyone works out whose it is. Email us, get a return authorization, then ship.
What we cannot help with
We cannot change a shipping address once an order has entered production, and we cannot recover an order delivered to an address that was entered incorrectly at checkout. Please check your address before you pay.